Frequently Asked Questions
Everything you need to know about South Africa's favorite school shoes and apparel.
How do I ensure I order the correct shoe size for my child?
We provide a comprehensive size guide on each product page. We recommend measuring your child's foot from heel to toe and adding 1cm for growth room to ensure the most comfortable fit.
What is the Toughees durability guarantee?
Toughees are built to last. Our school shoes feature genuine leather uppers and are laboratory-tested for strength and durability, ensuring they withstand the rigors of the school day.
How long does delivery take within South Africa?
Standard delivery typically takes 3-5 business days for major urban centers and up to 7 business days for outlying areas. You will receive a tracking number once your order is dispatched.
What is your return and exchange policy?
If you are not satisfied with your purchase, you can return unworn items in their original packaging within 30 days for an exchange or full refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), Instant EFT via PayFast, and popular buy-now-pay-later options to make your shopping experience seamless.
How should I care for my Toughees leather shoes?
To maintain the quality of the leather, we recommend cleaning them regularly with a damp cloth and applying a high-quality shoe polish. Avoid drying them near direct heat sources if they get wet.